Privacy Policy

Privacy policies can often feel overwhelming and difficult to navigate. Our goal is to make this policy as clear and accessible as possible. This document outlines how we collect, use, and protect your personal information when you use TalkJoy. If you have any questions while reviewing it, feel free to reach out to us at contact@talkjoy.co.

For the purposes of this Privacy Policy, “data” refers to any information linked to an individual or household, including but not limited to name, email address, phone number, device ID, third-party identifiers, contact information, and communications with coaches using our digital platform (the “Platform”). Some jurisdictions may classify this as “personal data,” “personally identifiable information,” or “sensitive personal data.” By using our app or website, you agree to both our Terms and Conditions and this Privacy Policy, including our use of certain data with service providers to facilitate TalkJoy's services.

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through our website or app when you log into your account. We encourage you to review this policy periodically to stay informed about how we handle your data.

Does TalkJoy collect, store, or process my data?

Yes, TalkJoy collects and processes certain types of data to operate our platform effectively and provide you with a seamless experience. This includes maintaining platform functionality, facilitating communication, and sending necessary emails or text messages. Some of these communications help deliver services, while others may include marketing updates. You can opt out of marketing messages or text notifications at any time. If you opt in, we may also process and share specific data with third-party partners for advertising purposes. You can find more details in the relevant sections of this Privacy Policy.

What data does TalkJoy collect and why?

The data we collect depends on how you interact with our website, app, and platform. We process coaching data, which may include information you choose to share with a coach and that is necessary for facilitating sessions. For details on data retention and how to request data deletion, please refer to the “How long does TalkJoy retain my data?” section.

Information you submit through our website forms

When you use a form on our website, we process the information you enter so we can respond. This includes your email address when you ask to be notified of the app launch or subscribe to our newsletter; your name, email address, topic, and message when you contact us; and the details you provide in a coach application, such as your name, contact details, date of birth, location, education, certifications, experience, professional links, availability, rates, signature, and optional resume file. Resume uploads are used only to review coach applications and are stored privately. We use this information only to respond to you, review applications, and send updates you have asked for.

Additional data processing for coaches

If you are a coach on our platform, or in the process of being recruited, we may also process the following types of data: Coach Data, Quality Data, Engagement Data, User ID, Onboarding Data, and Account Registration Data to:

• Assist in the recruitment and onboarding process
• Facilitate client matching based on your expertise and preferences
• Verify your identity and secure your account
• Conduct background checks and verify credentials as required
• Process payments and comply with relevant tax laws
• Provide feedback and quality statistics to enhance service delivery
• Share information about new platform features, opportunities, and incentives
• Send you notifications, reminders, and updates via email, calls, or SMS

The legal basis for processing coach-related data includes legitimate interest, contract performance, and consent.

Does TalkJoy process location data?

We process IP addresses to determine your approximate location to personalize your experience. For example, displaying relevant information based on your country or auto-filling your state or country during onboarding. We do not request or process precise GPS-based location data from your device.

Does TalkJoy share your data?

At TalkJoy, we prioritize transparency regarding how and why we share your data.

Legal compliance: Your data may be shared to comply with applicable laws. For example, if a court issues a subpoena, we may be legally required to provide certain information. As a general rule, we defer to your chosen coach to determine whether to disclose any session notes or private messages.

Who within TalkJoy has access to my data?

We work with trusted third-party service providers including:

• Cloud hosting and data storage providers (e.g., AWS)
• Technology providers for live video, audio, and group meetings
• Customer service providers
• Email management and communication providers
• Marketing and advertising providers
• Billing and payment processing providers (e.g., Stripe)
• Analytics and reporting providers
• Legal and business advisors
• Security and safety providers

These providers can only use data as directed by TalkJoy and are prohibited from disclosing identifiable information.

How does TalkJoy share data for coach recruitment?

If you are a coach applying to work with TalkJoy, we may share certain information with recruitment partners. We may share relevant information, such as your name, credentials, specialties, and qualifications, with accreditation or credentialing bodies.

Will my data be shared if I receive services through an employer or organization?

If you access TalkJoy through an employer, organization, or business partner, we may share non-identifiable, aggregated usage data with the sponsoring entity.

What happens to my data if TalkJoy undergoes a business transaction?

In the event of a business transition, such as an asset sale, merger, or bankruptcy, certain data may be shared or transferred as part of the transaction.

Does TalkJoy sell my data?

No, we do not sell your personal data. However, under certain privacy laws, including those in California, some data-sharing activities for advertising purposes may be classified as a “sale.” If you opt into Advertising Cookies, limited data about site interactions (excluding coaching activity) may be shared with advertising partners.

Is my data used for advertising?

To reach people who may benefit from coaching, we advertise on third-party websites and apps. If you opt into Advertising Cookies, limited non-personal data (excluding your activity while logged into coaching sessions) may be used for advertising purposes.

• iOS users: If you allow tracking, your mobile device identifier may be shared with Google for advertising purposes.
• Android users: You can opt out by adjusting the “Sharing Settings” within the app.

Even if you opt into advertising cookies, we do not share personal data such as session records, coach messages, or private client communications with third-party advertisers.

How long does TalkJoy retain my data?

Certain categories of data may be retained even after you cancel your account or become inactive. This allows for a seamless reactivation and ensures coaches can reference historical information. Data retention is also necessary for the proper functioning of our platform.

How can I request data erasure?

• Self-service: Log in to your account and navigate to Menu > My Account > My Personal Information. Click the link to request complete erasure and follow the instructions. You will receive email confirmation within 24 hours.
• Direct contact: Contact Member Success or email drf@talkjoy.co.
• Exceptions: Pending legal requests, compliance requirements, and records of complaints and data requests.

How long does TalkJoy retain business-related data?

Business-related data is automatically deleted three years after the termination of the organization's relationship with TalkJoy or three years after data collection. Business-related data is separate from member data.

How does TalkJoy keep my data secure?

We use administrative, technical, and organizational safeguards designed to protect your data, including encryption of data in transit, access controls, and monitoring of our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Who can see my interactions with my coach?

• Your coach can see messages and worksheets you submit.
• Journal entries are only visible if you opt in to sharing.
• Quality assurance reviews may occur if you consent or raise concerns.
• Trust and Safety or Legal teams may review in rare cases of security, legal, or fraud issues.
• Messages are not shared with any third party. Live sessions are not recorded.

Can I sign up for TalkJoy anonymously?

Yes, you can use a nickname. However, an email address is required for verification.

How does TalkJoy handle data from children?

TalkJoy does not knowingly collect personal data from anyone under 13. If we become aware of such collection, we will immediately delete that information.

What are cookies and web beacons?

A cookie is a small data file stored on your device. A web beacon (pixel) is a tiny image or embedded code placed on a webpage or email.

Why does TalkJoy use cookies and web beacons?

We use cookies and web beacons to enhance security, improve platform performance, analyze user behavior, and comply with legal requirements.

How can I opt out?

You can disable cookies or remove previously set cookies in your browser settings. You can opt out of marketing emails using the unsubscribe link in any email.

This notice supplements the TalkJoy Privacy Policy to comply with the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA).

Types of personal information collected in the past 12 months include:

• Identifiers (name, email, phone, IP address)
• Personal information categories under California law
• Protected classification characteristics
• Commercial information
• Internet or similar network activity
• Geolocation data
• Sensory data
• Sensitive personal information
• Professional or employment-related information
• Non-public education information (FERPA)

California residents have the right to know what information was collected, request correction of inaccurate data, and request deletion. To exercise these rights, email drf@talkjoy.co.

Under California's “Shine the Light” law, you may request details on data disclosed for direct marketing.

If you are in the EEA, UK, or Switzerland, TalkJoy processes your data in compliance with GDPR and UK GDPR.

Your rights include: the right to access, the right to rectification, the right to erasure, the right to data portability, the right to object, and rights related to automated decision-making.

TalkJoy's servers are in the United States. Data transfers comply with the EU-U.S. Data Privacy Framework (DPF). Standard contractual clauses (SCCs) are used where needed.

Contact: Data Protection Officer at drf@talkjoy.co. EU/UK residents may lodge complaints with their country's Data Protection Authority (DPA).

Data Protection Officer: drf@talkjoy.co

General inquiries: contact@talkjoy.co