Refund policy
TalkJoy does not charge membership fees. You pay only for the coaching sessions you book. This page explains how cancellations, rescheduling, and billing questions are handled.
Cancellations and rescheduling
Each coach sets their own cancellation and rescheduling policy, which you can view before you book a session. You can reschedule directly in the app based on your coach's availability.
Technical problems during a session
If a session is interrupted by technical issues, you can reconnect within the same session time. If the problem continues, contact TalkJoy Support and we will help reschedule.
Billing questions and refund requests
If you believe you were charged incorrectly or want to request a refund, email support@talkjoy.co or use our contact form. Please include:
- The email address on your TalkJoy account
- The date of the session or charge
- A short description of the issue
We will review your request and reply by email. Refund decisions take into account the coach's cancellation policy, what happened during the session, and applicable law.
Contact us
Questions about this policy: support@talkjoy.co